Q:
Do you sell brand medications?
 
A:
Yes, we do. On our web site we offer both brand and generic medications.
 
Q:
What does "generic" medication mean?
 
A:
Generic drugs are therapeutical equivalents of brand medications, the licences of which have expired. Generic and brand medications are bioequivalent. This means that when they are administered in equal doses they have the same concentration and biological availability of the active substance in the human body.
 
Q:
Why do the generic medicines cost less than brand ones?
 
A:
The difference in price can be explained easily: releasing a generic medication on the market does not inlvove the necessity to develop pre-clinical and clinical studies. The manufacturer of the brand medication owns the licence for a period of 10-15 years on average. Afterwards, when the licence expires, any other pharmaceutical company can obtain the right to manufacture the drug, keeping the active substance unmodified and thus making the drug become a generic one.
 
Q:
What is the quality of the generic drugs?
 
A:
The quality of the generic medications equals with that of brand ones. As mentioned upper, they are bioequivalent. The only difference between them might be the shape and the colour.
 
Q:
Are the generic pills sold on your web site FDA approved?
 
A:
Yes, all the medications sold on our web site including the generic ones are FDA approved.
 
Q:
What are the main differences between Soft and Regular pills?
 
A:
Medications taken orally begin to work within 30 minutes and the maximum effect is reached within 2 hours approximately. If you want a faster action then it is recommended to administer the drugs in the Soft form. As well, the action is more rapid if pills are put under the tongue- this zone has a thin mucosa that absorbs substances within several minutes. Please find the table below as an example.
Drug Name Dosage

Time before it starts to act

How to take Fatty food/alcohol Effect lasts
Viagra 50mg, 100mg 1 hour take with a glass of water no 3-4 hours
Viagra Soft 50mg, 100mg 15 - 20 minutes put under the tongue till it dissolves yes 6 hours
Viagra Professional 100mg 30 min take with a glass of water yes 4 hours
Viagra Super Active 100mg 10 min take with a glass of water no 9 hours
Cialis 20mg 30 minutes take with a glass of water no 36 hours
Cialis Soft 20mg 15 - 20 minutes put under the tongue till it dissolves yes 24 - 36 hours
Cialis Super Active 20mg 5 - 7 min take with a glass of water yes 50 - 55 hours
Levitra 20mg 10 minutes - 1 hour take with a glass of water no 12 hours
 
Q:
What should be the initial dosage for my ED pills? Is there a difference between 50mg and 100 mg?
 
A:
The correct initial dosage for each patient is established by the healthcare provider. This is why it is mandatory to consult the doctor prior to taking any kind of medicine. Nonetheless, our recommendation is to start with a 25mg dose. The overall advice is: never begin with high doses. You should take into account that the general dose for Cialis is 20mg and for Viagra is 25 mg. Thus, if you purchase 50mg tabs you can split them in 2 and besides getting the desired effect you will save money as an additional benefit.
 
Q:
Do you require a prescription for purchasing medications in your web shop?
 
A:
We do not require prescriptions. Nevertheless, this does not make you less responsible for your own health. You should see a doctor before purchasing drugs, thus you will avoid health hazards.
 
Q:
What are your shipping rates?
 
A:
The shipping rates depend on your location and on the shipping method chosen. Please add to your shopping cart all the needed products and at the checkout you will see the exact cost.
 
Q:
Do you provide international shipping?
 
A:
Yes, we do. We ship to almost all the countries in the world. For more details you could either get in touch with our Customer Support Team or proceed to checkout and see if your country is in the provided list.
 
Q:
How do you ship orders? Is the packaging discreet?
 
A:
Your confidentiality is extremely important for us, this is why the orders are shipped in a discreet packaging without any info regarding its contents.
 
Q:
What should I do if my package arrives damaged or something from my order is missing?
 
A:
In case if your order does not arrive safe and sound please inform us at once. It would be appropriate to take some photos of the package received and attach them to your e-mail. The missing items will be either reshipped or you will receive a partial refund for them. Additionally, it is important for you to know that big orders are split and shipped in several packages and they might arrive few days apart.
 
Q:
May my order be delayed at Customs?
 
A:
Different situations occur. If your order will be delayed we will inform you about that. You might be called to come at Customs and give permission to examine the parcel in your presence. Afterwards, you receive your order. Anyhow, no matter the issue please contact us for getting a timely support and help.
 
Q:
If you reship the products will I have to pay the shipping fee again?
 
A:
Please do not worry. The reshipment of the damaged/missing products is free of any additional charges.
 
Q:
Where is my order? I still have not received it
 
A:
The orders sent by registered mail (express delivery method) have tracking numbers that help locate the parcel. The orders sent by regular mail may take up to 30 days to arrive. In case if it's more than a month and you still don't have the order it would be a good idea to check with your local post office and see maybe they have your parcel. Otherwise, send us a notification about non-receipt of your order and we will take further steps in solving this problem: either by reshipping the items or by refunding the money.
 
Q:
What are the shipping methods that you offer?
 
A:
We offer two main shipping methods: regular and express. Parcel shipped by regular mail do not have tracking numbers and they will arrive within a maximum of 30 days. The parcels sent by EMS have tracking codes and are usually delivered within 2 weeks. You should take into account that these codes become traceable within 4 business days after parcels have been shipped.
 
Q:
What if my order is not delivered?
 
A:
In case if your order is not delivered in due time please inform us about this so we could choose together the further steps: either a free of charge reshipment or a full refund.
 
Q:
How can I place an order?
 
A:
The procedure of placing the order is quite simple. You should choose the products that interest you and the amount of pills and add them to your shopping cart. After filling in the form at the checkout you will be able to pay by clicking the button "Submit transaction". If the order was successful you will see on the screen a notification confirming the purchase. Besides this you will receive an e-mail with all the details of the order. In case if the transaction didn't go through you will see an error message. Please contact us to assist you further.
 
Q:
How long it takes to see the charge on my credit card?
 
A:
Usually the charge can be seen immediately after the order is placed. Sometimes, depending on the bank, you might see the charge later.
 
Q:
Can I cancel my order and get a refund?
 
A:
Orders can be cancelled within 24 hours after they have been placed. For more detailed information please read our Refund and Order Cancellations Policies.
 
Q:
How can I check the status of my order?
 
A:
There are 2 ways to check the status of your order: either by contacting our Customer Service or by tracking it online if your order was assigned a tracking number.
 
Q:
What if I did not find an answer for my question?
 
A:
In case if you did not find an answer in the information above you are welcome to send us an online inquiry and we will provide you with more detailed responses.
 
Q:
What are the payment methods accepted on BioMed-Pro?
 
A:
WWe accept credit cards (Master Card, Visa, AMEX, Diners Club) and E-Checks.
 
Q:
Do you have the money back guarantee?
 
A:
Yes, we do. We are a responsible company that cares about its reputation. In case if your order is not delivered in due time we promise to refund your money.